Our mission is to meet and exceed our customer’s expectations by delivering superior service and exceptional value through quality merchandise and motivated, friendly employees who perform with pride and dedication. Your satisfaction is our primary objective.
We personally inspect each item prior to shipping. Should you wish to return an unused item, for any reason, you may do so within 30 days of your delivery, for an exchange or full refund.
We have collaborated with the country’s leading courier services in order to customize more affordable yet secured shipping options tailored to the common shipping needs of India based Internet shoppers.
The following are our shipment policies
· Orders will only be shipped to addresses within India.
· Orders for in-stock items will ship within one (1) business day (excluding Sundays and public non-working holidays). Orders placed after 4:00pm time may not be processed until the next business day.
· Orders for out-stock items will ship within three (3) business days (excluding Sundays and public non-working holidays).
· All orders will be shipped via Reputed Courier unless other courier services are requested.
· Shipping rates depends on three factors namely weight, destination and urgency of delivery.
· Overnight and same-day shipping will incur an extra charge.
· COD (Cash on delivery) shipments will incur an additional charge over already-paid shipments.
· The following payment confirmation is required before shipping.
· Bank authorization and confirmation of your credit card or ATM card.
· Bank confirmation of your Internet Bank Transfer to our account.
· Bank confirmation of your bank deposit or payment into our bank account.
· The availability of the delivery options may vary in some locations with limited courier access.
· Some locations may not be eligible for COD/Courier delivery. However, in such cases, order collection or pick-up at the nearest courier depot to delivery address will be made available.
· We reserve the right to not to dispatch the product with or without stating any valid reason.
We personally inspect each item prior to shipping. Should you wish to return an unused item, for any reason, you may do so within 15 days of your delivery, for an exchange or full refund.
In case you are not completely satisfied with our products and feel that the product received is not as per specification given on the site or as per your expectations, you must bring it to the notice of our customer support within 48 hours of receiving the product. The customer support team after looking into your complaint will take an appropriate action.
We expect from you to state clear reasons for your dissatisfaction with the product received. The following are important pointers.
• OMPL gives you thirty (30) working days to request for cancelation and ask for refund of your product from the date of receiving the product.
• Any cancelation and refund request received post cancelation period mentioned above will not be entertained.
• We reserve the right to refund you in full or partially for your product.
• In addition, we also reserve the right to refuse a refund.
• Refund of any payment or cancelled payments back to customer will take minimum of thirty (30) working days from the date of acceptance of cancelation and refund.